Linea Amica is the multimedia services and support portal dedicated to citizens and public administrations, developed by the Department of Public Administration and Formez PA. The portal is an essential tool for facilitating interaction between citizens and the Public Administration, providing support and information in an accessible and direct way.
The portal includes Linea Amica Digitale, an innovative service based on a latest-generation chatbot, which provides immediate responses to citizens and public administrations, managing contacts both via chat and through callback services. In addition, the portal makes it possible to monitor the implementation of the PNRR and analyse the impact of the Public Administration on citizens’ well-being, ensuring a high-quality and transparent service.
Linea Amica Digitale is an integrated digital communication service based on a portal and a chatbot, created with the aim of improving the quality of interaction between the Public Administration and citizens.
It is the multimedia services and support portal dedicated to citizens and public administrations, developed by the Department of Public Administration and Formez PA. The portal is an essential tool for facilitating interaction between citizens and the Public Administration, providing support and information in an accessible and direct way.
Our role: innovation, accessibility and digital efficiency.
It provides immediate responses to citizens and public administrations, managing contacts both via chat and through callback services. In addition, the portal makes it possible to monitor the implementation of the PNRR and analyse the impact of the Public Administration on citizens’ well-being, ensuring a high-quality and transparent service.
